Benefit Program Technician

State-of-Missour; Joplin (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Leave and holidays

Job summary

State of Missouri is seeking a Benefit Program Technician in the Jasper County Child Support Office in Joplin, MO to serve citizens via phone, in-person, and online inquiries.

You will assist with verifying paternity, establishing and modifying child support orders, and enforcing administrative and judicial orders, with a six-month training program and a stable schedule.

Qualifications

• Requires high school diploma or Bachelor’s degree.
• Strong customer service skills and ability to type accurately with attention to detail.
• Proficiency with multiple computer programs simultaneously.

Responsibilities

• Assess customer needs during calls, in‑person visits, and online inquiries.
• Verify paternity and establish child support orders.
• Enforce and/or modify both administrative and judicial orders as required.

Skills

Customer service

Typing accuracy

Attention to detail

Education

High school diploma

Bachelor's degree

Tools

Various office software

Job description

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Jasper County Child Support Office based at 1110 7th Street., Joplin, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits, and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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