Benefit Program Technician

State-of-Missour; Hillsboro (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

The State of Missouri Family Support Division in Hillsboro seeks a Benefit Program Technician to assist Missouri residents with Child Support needs, including modifications and payments, from the Jefferson County Office at 10325 Hwy 21 North.

The ideal candidate has a high school diploma and at least four years of customer service experience or a Bachelor’s degree, with strong typing, attention to detail, and the ability to use several computer programs.

Qualifications

• High school diploma or higher is required.
• Bachelor’s degree acceptable in lieu of some experience.
• Strong typing skills with high accuracy and attention to detail.

Responsibilities

• Answer phone calls with questions related to programs and resources.
• Assist and guide clients through modification of orders and child support payments.
• Enter information into computer systems and scan/index documents.

Skills

Customer Service

Typing

Attention to detail

Computer programs

Education

High school diploma

Bachelor’s degree

Tools

Computer programs

Job description

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Jefferson County Child Support Office based at 10325 Hwy 21 North, Hillsboro, MO.

As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person You will assist and help guide them through the process of a modification to existing orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.

Each day you will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate. This is a rewarding position with the opportunity to positively impact the lives of Missourians.

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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