Benefit Program Technician

State-of-Missour; Sikeston (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

The State of Missouri's Family Support Division seeks Benefit Program Technicians for the Sikeston Customer Service Center in Sikeston, MO. You will help citizens obtain food, medical, financial, and nutritional assistance to lead safe, healthy lives.

Responsibilities include determining eligibility by phone, conducting interviews, updating cases, and answering questions about services while using technology to complete daily work.

Qualifications

• High School diploma or equivalent or Bachelor's Degree is required.
• At least four years of customer service experience OR a Bachelor's Degree qualifies candidates.

Responsibilities

• Determine initial and continuing eligibility of Missouri citizens by telephone and information provided by applicants and participants.
• Conduct interviews, eligibility determinations, and case updates; answer questions about services and procedures.
• Utilize technology to complete daily tasks and provide accurate information to applicants.

Skills

Customer service

Critical thinking

Technology use

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positionswillbelocatedintheScott County/Sikeston Customer Service Center based at 106 Arthur, Sikeston, MO.

As a Benefit Program Technician, you will help Missouri citizens to receive food, medical, financial, and nutritional assistance so they can live safe, healthy, and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services by telephone and information receivedwith applicants and participants to complete interviews, eligibility determinations, case updates, answer questions about our services, and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate, empathetic, have a non-judgmental attitude, the ability to apply critical thinking skills, and able to use technology to complete your daily work.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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