Benefit Program Technician

State-of-Missour; Hillsboro (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

The State of Missouri's Family Support Division seeks a Benefit Program Technician for the Jefferson County Customer Service Center in Hillsboro. You will help Missourians obtain food, medical, financial and nutritional assistance and determine eligibility.

The role requires strong communication, compassion, and a non-judgmental attitude. Education may supplement experience; lack of post-secondary education will not automatically disqualify applicants.

Qualifications

• High School diploma or equivalent required.
• Four years of customer service experience OR a Bachelor's Degree.

Responsibilities

• Determine initial and continuing eligibility for benefits.
• Interview clients in person and by telephone.
• Explain program rules, rights, and responsibilities.
• Prepare summaries and other related documentation.

Skills

Customer service experience

Education

High School diploma or equivalent

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Jefferson County Customer Service Center based at10325 Business 21, Hillsboro, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, explain program rules, rights, and responsibilities, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.