Benefit Program Technician

State of Missouri; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holiday time

Health insurance eligibility

Job summary

State of Missouri's Family Support Division in Cape Girardeau is seeking Benefit Program Technicians to help residents access food, medical, financial and nutritional assistance. You will determine initial and continuing eligibility, interview clients in person and by telephone, and prepare summaries.

A high school diploma or equivalent plus at least four years of customer service experience, or a Bachelor's degree, is required.

Qualifications

• High school diploma or equivalent is required.
• Four+ years of customer service experience or a Bachelor's degree.
• Personable, compassionate and non-judgmental attitude.
• A lack of post-secondary education will not be the sole reason for denial.

Responsibilities

• Determine initial and continuing eligibility for services.
• Interview clients in person and by telephone and prepare summaries.
• Provide information to Missouri residents to help them live healthier lives.

Skills

Customer service

Interviewing

Eligibility assessment

Education

High School diploma or equivalent

Bachelor's degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Cape Girardeau County Customer Service Center based at 471 Siemers Drive, Cape Girardeau, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

Benefits

• The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.

Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

[e-mail]