Benefit Program Technician

State of Missouri; Sikeston (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

The State of Missouri seeks Benefit Program Technicians for the Scott County/Sikeston Customer Service Center. You will help citizens access food, medical, financial, and nutritional assistance and determine eligibility by phone and information from applicants.

Ideal candidates have a High School diploma or equivalent plus four years of customer service experience, or a Bachelor's Degree; strong communication, empathy, and tech skills are essential.

Qualifications

• Requires High School diploma or equivalent and at least four years of customer service experience, or a Bachelor's Degree.
• Must be personable, compassionate, empathetic, non-judgmental, able to apply critical thinking and use technology.
• Lack of post-secondary education will not be used as sole basis denying consideration.

Responsibilities

• Determine initial and continuing eligibility by telephone and information from applicants.
• Conduct interviews, eligibility determinations, case updates, and answer questions.
• Support Missouri citizens in obtaining food, medical, financial, and nutritional assistance.

Skills

Customer service

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Scott County/Sikeston Customer Service Center based at 106 Arthur, Sikeston, MO.

As a Benefit Program Technician, you will help Missouri citizens to receive food, medical, financial, and nutritional assistance so they can live safe, healthy, and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services by telephone and information received with applicants and participants to complete interviews, eligibility determinations, case updates, answer questions about our services, and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate, empathetic, have a non-judgmental attitude, the ability to apply critical thinking skills, and able to use technology to complete your daily work.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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