Benefit Program Technician

State of Missouri; Hillsboro (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

State of Missouri - Family Support Division is seeking Benefit Program Technicians to determine eligibility for food, medical, financial and nutritional assistance at the Jefferson County Customer Service Center in Hillsboro, MO. You will interview clients in person and by phone, explain program rules, and prepare summaries for case files.

A High School diploma or equivalent is required, or a Bachelor’s degree.

Qualifications

• High School diploma or equivalent required, or a Bachelor’s degree.

Responsibilities

• Determine initial and continuing eligibility for Missouri citizens.
• Interview clients in person and by telephone.
• Explain program rules, rights, and responsibilities.
• Prepare summaries and related documentation.

Skills

customer service

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

Family Support Division (FSD) – Benefit Program Technicians

Positions will be located in the Jefferson County Customer Service Center based at 10325 Business 21, Hillsboro, MO.

As a Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, explain program rules, rights, and responsibilities, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area

Accepting applications from all qualified applicants.

Equal Opportunity Employer

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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