Benefit Program Specialist – Client Support & Admin

State-of-Missour; Mehlville (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Defined pension plan

Health insurance eligibility

Generous leave and holidays

Job summary

State of Missouri seeks a Benefit Program Associate for the St. Louis County/South Lindbergh Resource Center at 7545 South Lindbergh, St. Louis, MO. You will assist customers, process verifications, register applications, and manage filing and record-keeping duties within the Family Support Division.

Requirements: High School diploma or equivalent and 1-3 years of relevant experience. Substitutions may be allowed. A higher rate may apply based on pay differential.

Qualifications

• High School diploma or equivalent and 1-3 years of relevant experience.
• Substitutions may be allowed for education/experience.
• Lack of post-secondary education will not be used as the sole basis denying consideration.

Responsibilities

• Work directly with customers to answer questions about their situation.
• Work directly with customers to enter verifications/changes on their cases.
• Monitor local drop boxes and scan/index documentation appropriately.
• Register applications dropped off at their location.
• Register applications through the FSD Docs and other Queues.
• Direct local customers to the correct next step in their process.
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material.
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
• Perform, review, and verify complex computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
• Other duties as assigned.

Skills

Customer service

Data entry

Record keeping

Typing/computer use

Education

High School diploma or equivalent

Tools

Word processing software

Spreadsheets

Databases

Automated systems

Job description

State of Missouri seeks a Benefit Program Associate for the St. Louis County/South Lindbergh Resource Center at 7545 South Lindbergh, St. Louis, MO. You will assist customers, process verifications, register applications, and manage filing and record-keeping duties within the Family Support Division.

Requirements: High School diploma or equivalent and 1-3 years of relevant experience. Substitutions may be allowed. A higher rate may apply based on pay differential.