Benefit Program Associate

State-of-Missour; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The State of Missouri's Family Support Division seeks a Benefit Program Associate for the Jackson County/FDOB Resource Center in Kansas City, MO. You will work directly with customers, answer questions, and enter verifications and changes on cases, while maintaining accurate records and filing systems.

The role involves processing applications, guiding customers to the next steps, and using computers to manage data.

Qualifications

• High School diploma or equivalent and 1–3 years of relevant experience.
• Substitutions may be allowed.

Responsibilities

• Work directly with customers to answer questions about their situation.
• Enter verifications/changes on cases and maintain records.
• Monitor local drop boxes and scan/index documentation.
• Register applications and direct customers to the next steps.
• Type and edit documents with technical terminology and manage filing systems.
• Review documents for accuracy and compliance.

Skills

Customer service

Data entry

Documentation

Computer literacy

Education

High School diploma or equivalent

Job description

The Family Support Division is seeking applications for the position of Benefit Program Associate in the Jackson County/FDOB Resource Center located at 615 E 13th St, 1st Floor, Kansas City, MO.

• Work directly with customers to answer questions about their situation;


• Work directly with customers to enter verifications/changes on their cases;


• Monitor local drop boxes and scan/index documentation appropriately;


• Work to register applications
  
  
  
  • Register applications dropped off at their location;
  
  
  • Register applications through the FSD Docs and other Queues;
  
  
  
  


• Direct local customers to the correct next step in their process;


• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.


• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.


• Review documents for accuracy, completeness and compliance.


• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.


• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.


• Perform, review, and verify complex computations involving the application of rules and regulations.


• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.


• Other duties as assigned.

High School diploma or equivalent and 1-3 years of relevant experience. (Substitutions may be allowed.)

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individuals selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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