Benefit Program Associate: Customer & Data Specialist

State-of-Missour; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The State of Missouri's Family Support Division seeks a Benefit Program Associate for the Jackson County/FDOB Resource Center in Kansas City, MO. You will work directly with customers, answer questions, and enter verifications and changes on cases, while maintaining accurate records and filing systems.

The role involves processing applications, guiding customers to the next steps, and using computers to manage data.

Qualifications

• High School diploma or equivalent and 1–3 years of relevant experience.
• Substitutions may be allowed.

Responsibilities

• Work directly with customers to answer questions about their situation.
• Enter verifications/changes on cases and maintain records.
• Monitor local drop boxes and scan/index documentation.
• Register applications and direct customers to the next steps.
• Type and edit documents with technical terminology and manage filing systems.
• Review documents for accuracy and compliance.

Skills

Customer service

Data entry

Documentation

Computer literacy

Education

High School diploma or equivalent

Job description

The State of Missouri's Family Support Division seeks a Benefit Program Associate for the Jackson County/FDOB Resource Center in Kansas City, MO. You will work directly with customers, answer questions, and enter verifications and changes on cases, while maintaining accurate records and filing systems.

The role involves processing applications, guiding customers to the next steps, and using computers to manage data.