Bench Technician Computer Support Specialist Grow With Us

BEYOND IT SUPPORT LLC; Norwalk (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Job summary

BEYOND IT SUPPORT LLC in Norwalk, Connecticut is seeking a skilled IT Support Technician to join our fast-growing team. The role involves diagnosing and repairing desktops and laptops, troubleshooting technical issues, and providing home office support to clients. Candidates must have 3–5 years of experience, CompTIA A+ Certification, and strong communication skills. We offer a competitive salary and benefits including health insurance and 401(k) plans.

Qualifications

• 3–5 years of hands-on computer repair/support experience.
• CompTIA A+ Certification is required.
• Strong knowledge of Windows, hardware, and basic networking.

Responsibilities

• Diagnose, repair, and upgrade desktops, laptops, and devices.
• Troubleshoot hardware, software, and performance issues.
• Provide excellent customer service and build client relationships.
• Set up and support home offices including Wi-Fi and printers.

Skills

Computer repair/support

Strong knowledge of Windows

Basic networking

Problem-solving

Communication and people skills

Education

CompTIA A+ Certification

Job description

We’re a fast-growing MSP and Computer Repair company. Our small business and residential IT, helping people and businesses creates smooth, stress-free home office setups.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

What You’ll Be Doing

• Diagnose, repair, and upgrade desktops, laptops, and devices
• Troubleshoot hardware, software, and performance issues
• Remove viruses/malware and optimize systems
• Set up and support home offices (Wi-Fi, printers, remote work setups)
• Provide in-shop (bench) work and occasional onsite support
• Deliver excellent customer service and build client relationships
• Spot opportunities where clients need additional services or support

Commission Opportunities

• Identify opportunities for new clients or additional services
• Refer or help close managed services, support plans, or projects
• Earn commission on new business you help bring in
• Be rewarded for thinking beyond the bench

What You Bring

• 3–5 years of hands‑on computer repair/support experience
• CompTIA A+ Certification (required)
• Strong knowledge of Windows, hardware, and basic networking
• Natural problem‑solver who can think independently
• Strong communication and people skills
• Motivated, curious, and growth‑oriented