Bench Technician 3-5 Years Experience

Beyond IT Support; Aurora (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Company car

Employee discounts

Job summary

Beyond IT Support in Aurora, Colorado, is seeking a skilled Bench Technician to diagnose and repair IT equipment. The ideal candidate must have 3-5 years of experience and an A Plus Certification, with a strong understanding of various IT hardware. Responsibilities include troubleshooting issues, maintaining records, and collaborating with team members. This position offers competitive pay, a friendly team environment, and opportunities for professional growth. If you're ready to contribute to a meaningful service, we encourage you to apply.

Qualifications

• 3-5 years of experience as a Bench Technician or similar role in IT support.
• Comfortable with IT hardware including desktops, laptops, and networking devices.
• Proficient in troubleshooting and repairing hardware.

Responsibilities

• Diagnose, repair, and refurbish IT equipment including desktops and laptops.
• Troubleshoot hardware issues to minimize client downtime.
• Maintain records of repairs and manage the repair workspace.

Skills

Troubleshooting

Detail-oriented

Communication

IT hardware knowledge

Customer service skills

Education

A Plus Certification

Job description

Benefits

• 401(k)
• 401(k) matching
• Company car
• Employee discounts
• Health insurance
• Paid time off
• Competitive salary
• Dental insurance
• Vision insurance

About Us

We’re a small, close-knit MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

Job Description

What You’ll Do

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at clients’ locations as needed, including setups, pickups, and drop-offs
• Manage incoming deliveries and inventory

Additional Duties and Responsibilities

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to multi-task
• Ability to work in a team and communicate effectively
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests that require engineer level support, following ticket to resolution
• Responsible for entering all time and expenses in ConnectWise as they occur
• Enter all work as service tickets in ConnectWise
• Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University

Who You Are

• You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A Plus Certification
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
• Detail-oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast-paced environment
• A good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of your work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills such as telephony, communication, active listening and customer care; diagnosis of technical issues
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client locations as needed (Must have reliable transportation)

Why Join Us

• A friendly, supportive team atmosphere where your skills really make a difference
• Hands-on experience with a wide range of hardware in a growing MSP environment
• Opportunities to expand your technical knowledge and grow your career
• Competitive pay and flexible work arrangements tailored for work-life balance
• A chance to help local businesses stay productive and secure with your expertise

If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!