Help Desk Technician
Valid8 Financial, Inc.
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Benefits offered by this job
Job summary
Tailored Technology Services Inc. is seeking an IT Support Technician to support multi-client IT environments in a fast-paced MSP setting.
You will tackle hardware, software, and networking issues, assist in maintaining secure, reliable systems, and help ensure client satisfaction through proactive support. Responsibilities include onboarding and offboarding, patch management, backups, MS 365 care, printer and peripheral troubleshooting, and documenting solutions for knowledge sharing.
Qualifications
- Proven experience as IT Support Technician or similar (MSP preferred).
- Familiarity with firewalls, VPNs, networking protocols (TCP/IP, DNS, VLANs).
- Basic cybersecurity understanding (MFA, patching, endpoint protection).
- Experience with backups and disaster recovery is a plus.
- Strong problem-solving and communication skills.
- Certifications listed are a plus (A+, Network+, Fundamentals).
- Experience with printers, software, peripherals troubleshooting.
- Familiarity with Microsoft 365 and network shares.
- Ability to document and log issues effectively.
- Willingness to perform on-site support when necessary.
Responsibilities
- Provide IT support for hardware, software, and networking issues.
- Diagnose and resolve problems in a timely manner.
- Assist senior technicians with escalated issues.
- Resolve tickets within defined SLAs.
- Document troubleshooting steps and solutions for future reference.
- Monitor infrastructure and assist with maintenance and security configurations.
- Set up new employees with accounts, permissions, and hardware.
- Securely deactivate accounts and recover IT assets for departures.
- Maintain up-to-date IT process documentation and suggest improvements.
Skills
Education
Tools
Job description
Tailored Technology Services Inc. is a rapidly growing Managed Service Provider (MSP) delivering comprehensive IT solutions to small and medium-sized businesses across a variety of industries, including construction, engineering, legal, and financial sectors. We pride ourselves on providing exceptional customer service, proactive IT management, and cutting-edge solutions to help our clients succeed.
We are seeking a skilled and motivated IT Support Technician to join our dynamic team. In this role, you will provide support for the IT infrastructure of multiple clients. You will work with a variety of technologies, troubleshoot technical issues, and assist in maintaining environments to ensure optimal system performance. You will play a key role in ensuring the reliability and security of our clients' IT systems.
- Provide IT support for hardware, software, and networking issues.
- Diagnose and resolve technical problems in a timely and efficient manner.
- Assist senior technicians with escalated issues as necessary.
- Resolve support tickets within defined SLAs.
- Identify recurring issues and help implement solutions to improve service reliability.
- Document troubleshooting steps and solutions for future reference.
- Provide professional, high-quality support through phone, email, and remote sessions.
- Maintain a customer-focused approach in all interactions.
- Educate end-users on IT best practices and preventative measures.
- Assist in maintaining and supporting servers, networks, and cloud environments.
- Perform system updates, patch management, and security configurations.
- Monitor IT infrastructure and assist with proactive measures to prevent issues.
- Set up new employees with accounts, permissions, and hardware.
- Securely deactivate accounts and recover IT assets for departing employees.
- Keep documentation updated for IT processes, configurations, and troubleshooting steps.
- Suggest and assist in the implementation of improvements to streamline workflows.
- Follow IT security policies and best practices to protect company systems.
- Assist with ensuring compliance with security regulations and standards.
- Track and manage IT assets efficiently.
- Assist with purchasing, deployment, and lifecycle management of hardware and software.
- Proven experience as an IT Support Technician or in a similar role, ideally within an MSP environment.
- Familiarity with firewalls, VPNs, and networking protocols (TCP/IP, DNS, VLANs).
- Basic understanding of cybersecurity principles and best practices (multi-factor authentication, patch management, endpoint protection).
- Experience with backup and disaster recovery solutions is a plus.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Fundamentals) are a plus.
- Experience with troubleshooting technology issues, including printers, software, and peripherals.
- Familiarity with Microsoft 365 and network share access.
- Ability to document and log issues effectively.
- Willingness to perform on-site support when necessary.
- Competitive salary based on experience
- Safe Harbor 401k Match up to 4%
- Comprehensive health, dental, and vision insurance
- Paid open discretionary time off
- Paid mileage for onsite requirements
- Paid holidays
- Opportunities for professional development and certification
- Collaborative, team-oriented environment with opportunities to work on cutting-edge technologies
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