Bench Operations Manager - Food Service

Wonder; Washington (District of Columbia); Presencial; USD 80 000 - 96 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

Employer match for HSA

Learning and Development opportunities

Employee Stock

Employee Discount

Resumo da oferta

Wonder is seeking an Assistant General Manager to run a Wonder location, overseeing kitchen, fulfillment, service, and customer experience. You will drive day-to-day operations and ensure peak performance across shifts.

Your leadership will focus on quality, speed, safety, and customer satisfaction while collaborating with cross-functional teams to optimize results. Ideal candidates bring 2+ years managing shift operations in fast-paced settings, with strong KPI discipline and a hands-on

Qualificações

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting.
• Confident leading teams and executing complex shifts in fast-paced, customer facing environments.
• Experience owning operational KPIs including labor deployment, order accuracy, and throughput.
• Coaching frontline employees with clarity, empathy, and consistency.
• Agile in managing live operations while upholding standards.
• Detail-oriented with strong knowledge of food safety and team safety protocols.
• Strong communicator and collaborator who brings others along through structure and positivity.

Responsabilidades

• Own daily execution across kitchen, fulfillment, service, and customer experience.
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets.
• Proactively use operational data/feedback to identify issues, make real-time decisions, and drive continuous improvement.
• Identify and resolve operational bottlenecks to maintain flow and consistency.
• Ensure full compliance with food safety, labor, and health standards.
• Lead and coach managers-in-training and develop team members for growth.

Conhecimentos

Shift management

People leadership

KPI management

Operational planning

Food service

Communication

Coaching

Descrição da oferta de emprego

Wonder is seeking an Assistant General Manager to run a Wonder location, overseeing kitchen, fulfillment, service, and customer experience. You will drive day-to-day operations and ensure peak performance across shifts.

Your leadership will focus on quality, speed, safety, and customer satisfaction while collaborating with cross-functional teams to optimize results. Ideal candidates bring 2+ years managing shift operations in fast-paced settings, with strong KPI discipline and a hands-on