Belonging & Well-Being Advocate

YMCA of Metropolitan Los Angeles; Los Angeles (CA); On-site; USD 22,000 - 29,000; Part time

Job summary

The Belonging and Well-Being Champion at the Stuart M Ketchum Downtown YMCA in Los Angeles is a part-time role focused on fostering inclusion, healthy living, and strong member engagement. You will bridge wellness coaching with membership sales, greeting members, connecting them to programs, and driving membership growth with exceptional service.

You will onboard new members, support health goals, and collaborate across departments to uphold YMCA values while delivering safe and welcoming

Qualifications

• High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.
• 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
• Current CPR/First Aid/AED certifications or willingness to obtain within 30 days of hire.

Responsibilities

• Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
• Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
• Facilitate small-group connections to enhance member belonging and long‑term engagement.
• Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
• Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.

Skills

Interpersonal skills

Communication skills

MS Office

Member management systems

Education

Bachelor’s or related field

Tools

MS Office

Member management system

Job description

The Belonging and Well-Being Champion at the Stuart M Ketchum Downtown YMCA in Los Angeles is a part-time role focused on fostering inclusion, healthy living, and strong member engagement. You will bridge wellness coaching with membership sales, greeting members, connecting them to programs, and driving membership growth with exceptional service.

You will onboard new members, support health goals, and collaborate across departments to uphold YMCA values while delivering safe and welcoming