Bellperson

Resorts World New York City; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Resorts World New York City in Miami, Florida is seeking a Bell Attendant to provide exceptional guest services. The role includes transporting luggage, greeting guests, and answering inquiries about hotel services. Candidates should possess a high school diploma, good communication skills, and the ability to lift over 100 lbs. Previous guest services experience is preferred, and knowledge of local attractions is a plus. This position requires working flexible hours within a fast-paced environment.

Qualifications

• Flexibility to work varying hours.
• Ability to read and comprehend instructions.
• Prior guest services experience preferred.
• Must effectively communicate in English.

Responsibilities

• Retrieve and transport guest items using a bell cart.
• Greet all guests with a sincere welcome.
• Assist guests with inquiries about hotel services.
• Maintain control over bell carts and concierge phones.

Skills

Guest service skills

Communication skills

Problem-solving

Attention to detail

Ability to lift heavy items

Knowledge of local attractions

Education

High school diploma or equivalent

Job description

Job Responsibilities

• Retrieve guest items from cars, buses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items throughout the hotel to the designated room.
• Navigate the bell cart through public areas, guest room corridors, and to elevators.
• Escort guests to accommodations; visually inspect the room and telephone for deficiencies such as towels and notify housekeeping immediately; point out room features and directory for reference.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and offer assistance, giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Monitor complete control of bell carts & concierge phones at all times.
• Organize and store luggage as necessary in a designated area.
• Keep control of motor lobby check‑in/check‑outs.
• Greet all guests immediately with a friendly and sincere welcome; remain calm and attentive especially during heavy hotel activity.
• Be knowledgeable of restaurants, tourist attractions and available tours for guests.
• Maintain a good working relationship with restaurants and other hotel staff members.
• Answer the bell desk phone and provide information as needed; effectively communicate via telephone with guests.
• Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.
• Deliver morning newspaper, express‑checkout packets, mail, packages, faxes, etc. to specific guest rooms.
• Maintain and post hotel reader boards and public area signage.
• Cleans and polishes carts and other equipment used in the department.
• Retrieve and input data from a computer terminal in an accurate, error‑free manner.
• Read and match luggage tags, write claim tickets, and detach portion to give to the guest.
• Other duties may be assigned.

Qualifications

• Must be able to work flexible hours.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small‑group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• High school diploma or equivalent required.
• Prior guest services or other hospitality experience preferred.
• Must be able to effectively communicate in English; bilingual preferred.
• Must be able to lift, push, pull and/or carry 100 lbs or more.
• Must be able to transport luggage/packages over an 8‑hour shift.
• Must possess the ability to remain calm in a stressful or fast‑paced environment.
• Must be computer literate.
• Must have knowledge of local attractions and restaurants (Florida – Miami Area).

Other

Assimilate into the Hilton Family Blue Energy culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.