Bellperson

Resorts World NYC; Miami (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Resorts World NYC in Miami is looking for a courteous Guest Services representative responsible for escorting guests and managing their luggage. You'll interact with guests to provide information and assistance, enriching their stay.

Candidates should have a high school diploma, relevant hospitality experience, and the ability to communicate effectively in English. A welcoming demeanor and knowledge of local attractions are essential. This full-time role requires physical readiness to handle luggage and operational demands in a busy environment.

Qualifications

• Prior guest services or hospitality experience preferred.
• Must be able to effectively communicate in English; bilingual preferred.
• Must have knowledge of local attractions and restaurants.

Responsibilities

• Escort guests in a friendly manner to accommodations.
• Monitor luggage and manage bell cart responsibilities.
• Answer guest inquiries and provide assistance.

Skills

Strong communication

Customer service

Problem-solving

Ability to lift heavy luggage

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Resorts World OMNI

1601 Biscayne Blvd

Miami, FL 33132, USA

Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting luggage. Acquaints each guest with room and features.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Retrieves guest items from cars, buses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cast to transport items throughout hotel to designated room.
• Navigates bell cart through public areas, guest room corridors and to elevators.
• Escorts guests to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
• Listen and responds to guest inquiries using a positive, clear speaking voice.
• Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Monitor complete control of bell carts & concierge phones at all times.
• Organizes and store luggage as necessary in a designate area.
• Keep control of motor lobby check-in/check-outs.
• Greet all guests immediately with a friendly and sincere welcome. Remain calm and attentive especially during heavy hotel activity.
• Must be knowledgeable of restaurants, tourist attractions and available tours for our guests.
• Must have a good working relationship with restaurants and other hotel staff members.
• Answers the Bell desk phone and provides information as needed. Ability to effectively communicate via telephone with guests.
• Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.
• Delivers morning newspaper, express checkout packets, mail, packages, faxes, etc. to specific guest rooms.
• Maintains and posts hotel reader boards and public area signage.
• Cleans and polishes carts and other equipment used in the department.
• Retrieves and inputs data from a computer terminal in an accurate, error-free manner. Cleans and polishes carts and other equipment used in the department.
• Reads and matches luggage tags, writes claim tickets and detaches portion to give to the guest.
• Other duties may be assigned

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Must be able to work flexible hours.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

WORK EXPERIENCE & EDUCATION REQUIREMENTS

• High school diploma or equivalent required.
• Prior guest services or other hospitality experience preferred.
• Must be able to effectively communicate in English; bilingual preferred.
• Must be able to lift, push, pull and / or carry 100lbs or more.
• Must be able to transport luggage / packages over an 8 hour shift.
• Must possess the ability to remain calm in a stressful or fast paced environment.
• Must be computer literate.
• Must have knowledge of local attractions and restaurants (Florida – Miami Area)

Assimilate into the Hilton Family Blue Energy culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.