Bellperson

The Hotel at Auburn University & Dixon Conference Center; Auburn (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

The Hotel at Auburn University & Dixon Conference Center seeks a dedicated Bellperson responsible for transporting guest luggage, escorting guests to their rooms, and providing essential information about hotel services.

The ideal candidate should possess excellent communication skills and a customer service background, ensuring all guests' needs are met courteously. The position demands physical stamina, including lifting up to 60 pounds and prolonged periods of standing and walking.

Responsibilities

• Transport guest luggage to/from guestrooms.
• Greet and escort guests to their rooms.
• Provide directions and information to guests.
• Ensure guest room access is secure.
• Assist guests with special needs and luggage.
• Maintain cleanliness in the lobby and storage areas.

Skills

Attention to guest needs

Decision making

Confidentiality

Written communication

Verbal communication

Education

High school diploma or equivalent

Customer service experience in hotel

Job description

Job Summary

The Bellperson will be responsible for transporting guest luggage to/from guestrooms, escorting guests to rooms, and informing guests of all hotel services and features.

Duties & Responsibilities

• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Greet incoming guests and escort them to their rooms.
• Receive and mark baggage by completing and attaching claim checks.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Ensure that guest room access is secure.
• Assist physically challenged travelers and other guests with special needs.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Answer the departmental telephone within 3 rings, using correct salutations and telephone etiquette.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Document guest calls/request for Bellman Assistance.
• Accommodate all guest requests in an accurate and efficient manner.
• Assist with group luggage requirements.
• Maintain cleanliness and working condition of departmental equipment and supplies.
• Maintain the condition of the Lobby, Hotel Entrances, and Luggage storage areas.
• Ensure that all pertinent information is documented in the logbook daily.
• Perform other related duties as assigned.

Required Skills & Abilities

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to think clearly, quickly, maintain concentration and make concise decisions.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Excellent written and verbal communication skills.

Education & Experience

• High school diploma or equivalent required.
• Customer service experience in a hotel setting is required.

Physical Requirements

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 60 pounds at times.

Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.