Bellperson

Highgate; Carolina (PR); On-site; USD 17,000 - 28,000; Full time

Job summary

Highgate Hotels is seeking a Bellperson to assist guests with luggage during arrival and departure and to ensure a courteous and efficient stay. You will escort guests, explain hotel services, and handle luggage for groups while maintaining knowledge of local attractions and transport options.

The role requires a High School diploma or equivalent, a valid driver's license if applicable, and the ability to lift heavy items, stand for long periods, and communicate effectively with guests and

Qualifications

• High School diploma or equivalent required; hospitality experience preferred.
• Valid driver's license if applicable.
• Physical ability to lift up to 100 pounds occasionally and up to 50 pounds frequently.
• Ability to stand during entire shift.
• Effective verbal and written communication.
• Ability to maintain confidentiality of information.

Responsibilities

• Assist guests with luggage upon arrival and departure.
• Escort guests to rooms and explain hotel services.
• Load and unload luggage carts and organize luggage for groups.
• Inspect rooms and ensure supplies are adequate.
• Deliver messages, flowers, laundry and packages to guestrooms.
• Provide information, maps and directions as required.
• Assist with room changes and guest requests.
• Maintain lists of local attractions and transportation options.

Skills

Communication skills

Guest service

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver\'s license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.