Bellman/ Bell Captain

Crestview Management, LLC; Addison (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A hospitality management firm in Addison, Texas is seeking a Supervisor for bellmen positions to enhance guest service and maintain operational standards. Responsibilities include scheduling, coaching staff, managing guest requests, and ensuring cleanliness. Candidates should have prior hotel experience and possess strong supervisory skills. The role may require working varied hours, including weekends and holidays.

Qualifications

• Previous experience in a hotel-related function is required.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Supervise bellmen and establish guest service standards.
• Coach and support associates, ensuring adherence to brand standards.
• Evaluate staffing requirements and prepare work schedules.

Skills

Supervisory skills

Guest service

Attention to detail

Job description

Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.

Essential Job Functions:

• Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
• Maintain security of and accurate records for all guest room keys issued to bell and door staff.
• Accommodate guest requests in an accurate and efficient manner.
• Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.
• Ensure that pertinent information is documented in the log book daily.
• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements:

• Previous experience working in a related function in a hotel is required.

Work Environment and Context:

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching.