Bellperson / Van Driver

The Crescent Hotels Group; Bethesda (MD); On-site; USD 23,000 - 28,000; Part time

Job summary

The Crescent Hotels Group is seeking a part-time Bell Person in Bethesda, MD. You will warmly assist guests, help with luggage, and explain hotel facilities. The role requires evening shifts, weekends, and holidays with a pay rate of $17.50 per hour.

Responsibilities include guiding guests to rooms, maintaining lobby areas, handling luggage, and ensuring guest safety and satisfaction across shifts. A friendly, team-oriented attitude is essential.

Qualifications

• Must be able to communicate in English and present a professional image.
• Must be a self-starter with a friendly demeanor and strong teamwork.
• Able to assist guests, explain hotel facilities, and help with luggage.

Responsibilities

• Show guests to rooms and assist with luggage.
• Explain hotel facilities, hours, and services.
• Check luggage for day and overnight stays.
• Maintain the bellstand, lobby, and baggage room cleanliness.
• Open doors and greet guests courteously.
• Post daily events and maintain intershift communication.

Skills

English communication

Team player

Professional appearance

Guest service

Willing to pitch in

Job description

Description

We are looking for Part time Bell Person who is friendly, motivated person, with a passion to serve.

Must be able to work mostly evening shifts, weekend and holidays.

Rate of pay is $17.50

What It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

What you will be doing:

1. Show guests to room assisting them with their luggage.
2. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
3. Check luggage for hotel guests both for day and overnight.
4. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
5. Open doors and greet guests in a friendly and courteous manner.
6. Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
7. Post the daily events board and entertainment board in the lobby.
8. Maintain an open communication line through all shifts by proper use of intershift log.
9. Deliver messages and valet to guest rooms.
10. Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. Ability to drive vans, limousines and automobiles.
11. May perform the duties of a valet as required.
12. Assist front desk with key inventory twice weekly.
13. Comply with attendance rules and be available to work on a regular basis.
14. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.

*Ability to drive vans, limousines and automobiles.

*Have an excellent driving record as verified by a Motor Vehicle Report.

*Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling and/or walking.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

An Equal Opportunity/AA/Disability/Veteran Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts