Bellperson (Part Time)

InterContinental Hotels Group; San Antonio (TX); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a friendly guest services attendant to assist incoming and departing guests with luggage transport, delivery to guest rooms, and secure storage. You will promote hotel facilities, provide local information, handle guest requests, and coordinate with the front desk and security as needed.

Must be able to lift up to 100 pounds and speak fluent English; other languages are a plus.

Qualifications

• High School diploma or equivalent; guest service or hotel experience preferred.
• Must speak fluent English; other languages preferred.
• Ability to lift up to 100 pounds and move about public areas.

Responsibilities

• Promptly and safely transport luggage to and from guest rooms.
• Match claim checks with luggage tags.
• Inform Front Desk Manager or Manager on Duty and Security of lost items.
• Deliver checked items to departing guests in the absence of bell staff.
• Maintain luggage storage room in an orderly manner.
• Explain and promote hotel facilities and local attractions to guests.
• Respond to guest complaints and inform supervisor of major problems.
• Promote teamwork and coordination with other departments.
• Inspect and clear hotel entrance and surrounding areas of litter and debris.
• Handle duties such as accepting dry cleaning and delivering mail or other items to guest rooms.
• Perform other duties as assigned.

Skills

Guest service

Communication skills

Fluent English

Education

High School diploma or equivalent

Job description

JOB OVERVIEW:

Assist incoming and outgoing guests in transporting luggage for guests, delivering and moving to and from guest rooms and storing luggage upon request

DUTIES & RESPONSIBILITIES:

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.

• Ensure all claim checks are matched with luggage tag on the item being retrieved.

• Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.

• Deliver checked items to departing guests in the absence of a door or bell attendant.

• Maintain luggage and baggage storage room in a neat and orderly manner.

• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

• Promote team work and quality service through daily communications and coordination with other departments.

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

• Perform duties which may include but are not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

• Perform other duties as assigned

Qualifications and Requirements:

High School diploma or equivalent, plus some guest service experience or hotel experience preferred.Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds

• Moving about the public areas

• Handling objects such as luggage

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..

• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $9.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.