Bellman

Renaissance Baltimore Harborplace Hotel; Baltimore (MD); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off, holidays, and sickleave

Professional development and training

Career advancement and internal growth

Employee recognition and rewards

Collaborative, inclusive work culture

Job summary

Renaissance Baltimore Harborplace Hotel in Baltimore, MD, is seeking a responsible bell attendant to welcome guests, assist with luggage, and coordinate with front desk staff to ensure a smooth arrival and departure experience. You will lift luggage, deliver items, and respond to guest requests with professional, friendly service.

A minimum of 1 year hospitality experience and a high school diploma are required; weekend and holiday availability is essential.

Qualifications

• Experience in hospitality or customer service is required.
• Ability to lift over 25 pounds and stand for long periods.
• Flexible schedule with availability on weekends and holidays.

Responsibilities

• Greet guests upon arrival and departure; assist with luggage as needed.
• Assist front desk staff and bell captain to facilitate check-in and guest requests.
• Keep the bell desk clean and organized; respond to guest requests.
• Carry luggage from vehicle to rooms in a safe and professional manner.

Skills

Customer service

Communication

Luggage handling

Education

High School Diploma or GED

Job description

We’re searching for a responsible, reliable bell attendant to ensure our guests have an incredible stay at our hotel. You’ll be responsible for greeting guests upon their arrival and departure, helping guests with luggage, assisting the front desk staff, and responding to guest requests as needed.

• Answer guest requests and assist with other duties as assigned such as bringing up room service, delivering mail and dry cleaning, and checking luggage for storage


• Keep the bell desk neat and tidy at all times


• Support the front desk staff and bell captain with check-in and responding to guest requests


• Carry luggage for guests from their vehicle up to their room in a safe and professional way


• Attend to guests when they arrive and leave the hotel


• Must be able to lift over 25 pounds and stand for long periods


• Displays exceptional customer service and communication skills


• Prior experience of 1 year in hospitality as a bell attendant, or similar position in customer service


• Must possess a high school diploma or equivalent GED


• Must have a flexible schedule with availability to work weekends and holidays

Compensation

$13 - $13.13 hourly

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge.

We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include:

• Health, dental, and vision insurance


• Paid time off, holidays, and sick leave


• Professional development and training opportunities


• Career advancement and internal growth opportunities


• Employee recognition and reward programs


• A collaborative, inclusive, and supportive work environment