Bell Attendant

Trailborn Hotels & Resorts; Jackson (WY); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

401(k) (with company match)

Paid Time Off

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

A premier hospitality company located in Wyoming is seeking a Bell Attendant to provide exceptional customer service to guests. Responsibilities include greeting guests, assisting with luggage, and ensuring a smooth check-in and check-out process. The ideal candidate must possess excellent communication skills, be able to work flexible hours, and handle physical requirements. This role offers full-time, part-time, or seasonal employment with benefits such as medical and paid time off.

Qualifications

• Ability to stand for up to eight hours and work in all weather conditions.
• Ability to lift and move up to 50 pounds.
• Must be able to assist guests with luggage.
• Flexible schedule including mornings, evenings, weekends, and holidays.
• Excellent communication and customer service skills.

Responsibilities

• Greet guests and assist with luggage.
• Provide recommendations for local attractions.
• Assist with the check-in and check-out process.
• Maintain cleanliness and organization of lobby and bell closet
• Communicate effectively with other departments to ensure guest needs are met
• All other duties as assigned

Skills

Professional verbal communication skills

Customer service skills

Flexibility to work various shifts

Attention to detail

Job description

As a Bell Attendant, you will be responsible for providing exceptional customer service to our guests by assisting with their luggage, providing directions and recommendations, and ensuring a seamless check‑in and check‑out process. Your attention to detail and ability to anticipate guest needs will be crucial in creating a positive and memorable experience for our guests. You will be an integral part of our team, working closely with other departments to ensure the highest level of guest satisfaction.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL FUNCTIONS

• Greet guests upon arrival and assist with their luggage
• Provide directions and recommendations for local attractions and restaurants
• Assist with check‑in and check‑out process
• Maintain cleanliness and organization of lobby and bell closet
• Communicate effectively with other departments to ensure guest needs are met
• All other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• Professional verbal communication skills.
• Ability to stand for up to eight hours a day and work in all weather conditions.
• Ability to lift and move up to 50 pounds.
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
• Excellent communication and customer service skills.

Preferred Qualifications:

• High level of professionalism, able to follow instructions with follow‑up, respect, and integrity.
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as: attention to detail, reasoning, and multi‑tasking and prioritization skills.
• Previous experience in a similar role.
• Knowledge of local area and attractions.
• Ability to speak different languages.

PHYSICAL REQUIREMENTS

• Ability to lift and move up to 50 pounds.
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
• Must be able to remain upright and able to continuously move on a firm surface for an 8–10‑hour shift.
• Must be able to assist guests with luggage and set up event rooms.

ABOUT OUR BENEFITS

Employment Type:

• Full Time
• Part Time
• Seasonal

Benefits:

• Medical (with company contribution) – Yes
• Dental (with company contribution) – Yes
• Vision (with company contribution) – Yes
• 401(k) (with company match) – Yes
• Paid Time Off – Yes
• Sick Time – Yes
• Employee Dining Discounts – Yes
• Employee Marketplace Discounts – Yes

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all‑inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.