FRONT DESK AGENT - $15/HR

SI Staffing, Inc.; Baltimore (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Uniform provided

Job summary

SI Staffing, Inc. seeks a friendly Front Desk Agent for a hotel property in Baltimore, MD. You will greet guests, assist with check-ins/outs, and provide information about amenities and local attractions.

The role requires flexibility to work multiple shifts, including mornings, evenings, and weekends, with a pay rate of $15.00 per hour for 32 hours per week. Uniforms are provided and customer service excellence is essential.

Qualifications

• Previous front desk, hospitality, or customer service experience required.
• Strong communication and interpersonal skills.
• Friendly, positive attitude and commitment to guest satisfaction.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills; hotel property management system experience is a plus.

Responsibilities

• Greet guests and provide a welcoming, professional experience.
• Process guest check-ins, check-outs, reservations, cancellations, and payments.
• Answer phone calls and respond to guest questions and concerns.
• Provide information about hotel amenities, local attractions, and services.
• Maintain accurate guest records and complete basic administrative tasks.
• Address guest complaints professionally and elevate issues when necessary.
• Communicate with housekeeping, maintenance, and management.
• Remove trash and maintain the cleanliness of the front desk, lobby, and common areas.
• Follow hotel policies, procedures, and safety guidelines.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Basic computer skills

Tools

Property management system

Job description

Location: Baltimore, MD
Pay Rate: $15.00 per hour
Availability: Must be available to work multiple shifts and weekends.

Available Shifts:

Morning: 7:00 AM – 3:00 PM

Evening: 3:00 PM – 11:00 PM

About the Role

We are seeking a friendly, dependable, and customer-focused Front Desk Agent for a hotel property in Baltimore, MD. The ideal candidate will provide excellent guest service, assist with check-in and check-out, and help maintain a welcoming and clean hotel environment. Candidates must be flexible and able to work multiple shifts, including weekends, as needed.

Responsibilities

Greet guests and provide a welcoming, professional experience.

Process guest check-ins, check-outs, reservations, cancellations, and payments.

Answer phone calls and respond to guest questions and concerns.

Provide information about hotel amenities, local attractions, and services.

Maintain accurate guest records and complete basic administrative tasks.

Address guest complaints professionally and elevate issues when necessary.

Communicate with housekeeping, maintenance, and management.

Remove trash and maintain the cleanliness of the front desk, lobby, and common areas.

Follow hotel policies, procedures, and safety guidelines.

Qualifications

Previous front desk, hospitality, or customer service experience required.

Strong communication and interpersonal skills.

Friendly, positive attitude and commitment to guest satisfaction.

Ability to multitask and stay organized in a fast-paced environment.

Basic computer skills; hotel property management system experience is a plus.

Reliable, punctual, and consistent attendance.

Must be available to work 32 hours per week, including weekends.

Must be flexible and able to work multiple shifts, including morning, evening, and overnight shifts as scheduled.

Uniform & Appearance Requirements

Company-provided uniform shirt must be worn during all shifts.

Closed-toe shoes are required; open-toed shoes are not permitted.

Maintain a neat, professional appearance in accordance with hotel grooming standards.

Physical Requirements

Ability to stand for extended periods.

Ability to lift and carry light items, including trash bags and luggage, as needed.

Ability to bend, reach, and move throughout the front desk and lobby areas.

Compensation

$15.00 per hour | 32 hours per week

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and welcome candidates from all backgrounds.