Bell Person South Coast Winery Resort & Spa

SERVPRO of Saginaw / Bay City; Temecula (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Free uniforms

Advancement opportunities

Paid time off

Training & development

Wellness resources

Job summary

South Coast Winery Resort & Spa is seeking a friendly Bell Person to welcome guests and assist with luggage, room escorts, and resort information. The role emphasizes warm hospitality and outstanding guest support throughout the stay.

Ideal candidates have customer service experience, strong communication, and a team‑oriented mindset. This on-site position offers a dynamic hospitality environment and opportunities to contribute to memorable guest experiences.

Qualifications

• Previous hospitality or customer service experience preferred.
• Excellent communication and guest service skills.
• Friendly, professional, and team‑oriented attitude.
• Reliable and able to work independently and efficiently.

Responsibilities

• Greet and welcome guests in a courteous, professional manner.
• Assist guests with luggage during arrival and departure.
• Escort guests to rooms and explain resort amenities and services.
• Provide information about local attractions, dining, and entertainment.
• Deliver messages, packages, and guest requests promptly.
• Maintain cleanliness and appearance of lobby and entrance areas.

Skills

Guest service

Communication

Teamwork

Reliability

Education

Hospitality experience (preferred)

Tools

POS/guest services software

Job description

Benefits:

• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Join our team at South Coast Winery Resort & Spa, where exceptional hospitality and memorable guest experiences are at the heart of everything we do. We are seeking a friendly, energetic, and service-focused Bell Person to welcome guests and provide outstanding support throughout their stay.

Position Summary

The Bell Person is responsible for creating a positive first and last impression for resort guests by providing luggage assistance, escorting guests to their rooms, sharing resort information, and delivering exceptional customer service. This role plays an important part in ensuring every guest experiences warm hospitality and personalized attention.

Essential Duties & Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Assist guests with luggage during arrival and departure
• Escort guests to guest rooms and explain resort amenities and services
• Provide information regarding local attractions, dining, and entertainment
• Deliver messages, packages, and guest requests promptly
• Maintain cleanliness and appearance of the lobby, entrance areas, golf carts, and courtesy van
• Support Front Office operations and participate in team meetings
• Respond promptly to guest needs and requests to ensure an exceptional experience
• Follow resort service standards and safety procedures
• Perform additional duties as assigned

Qualifications

• Previous hotel or hospitality experience preferred
• Excellent customer service and communication skills
• Friendly, professional, and team-oriented attitude
• Ability to work independently and efficiently
• Strong attention to detail and organizational skills
• Reliable and dependable with a positive work ethic
• Valid driver’s license preferred

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to bend, stoop, lift, and carry luggage and guest items
• Ability to work indoors and outdoors in varying weather conditions

Our Core Values

• Integrity
• Customer Focus
• Relationship Building
• Teamwork
• Passion
• Self-Motivation

Why Join Us?

• Beautiful resort and winery environment
• Supportive and collaborative team culture
• Opportunities for growth and advancement
• Employee discounts and benefits eligibility
• Opportunity to create memorable guest experiences every day