Bell Person

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Mohegan Sun is seeking a Bell Desk/Porter to assist guests with luggage, escorting them to rooms, and guiding them to their vehicles and event venues. You will help with arrivals and departures for groups and provide information on hotel services and local attractions.

The role requires strong English communication, excellent customer service, and the ability to stand and lift up to 50 lbs. Native American Preference in hiring applies.

Qualifications

• High School Diploma or equivalent.
• Six months of experience as a hotel Bell Person/Doorperson or one year of experience in a hotel guest services position.
• Must be able to communicate effectively in English.

Responsibilities

• Escort guests and their luggage to and from hotel rooms, vehicles, and events.
• Assist with loading/unloading luggage from vehicles and transporting it to rooms.
• Store and retrieve guests' luggage and belongings at the Bell Desk.
• Inform guests about hotel services and local attractions.

Skills

Customer service

English proficiency

Interpersonal communication

Multitasking

Mobility/physical stamina

Education

High School Diploma or equivalent

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEJob DescriptionPosition Summary:This position is responsible for assisting guests with their luggage, greeting and welcoming them to the hotel and pleasantly escorting them to and from their room.Primary Duties and Responsibilities: includes but not limited to:Escorts guests and their luggage to and from their hotel rooms, as well as to and from their vehicles in the Hotel PorteAssists guests with the loading and unloading of luggage to and from their vehiclesStores and retrieves guests’ luggage and personal belongings at the Bell DeskInforms guests of hotel services offered and effectively communicates room featuresMaintains full knowledge of Mohegan Sun property and events in addition to local area attractions and replays this information to our guests during the check-in/rooming processAssists with the preparation, arrival and departure of all corporate, convention and bus groupsDelivers luggage and pulls bags for entertainment, bus and convention groupsAssists guests with dinner and spa reservations, transportation needs and provides professional shoe shinesSecondary Duties and Responsibilities:Answers the Bell Desk phone according to department policies and proceduresAssists with the coordination of special guests requests with VIP ServicesAssists in other areas of Hotel Operations including, Aquai reception, Front Office, Concierge and Pool, as neededMinimum Education and Qualifications:High School Diploma or equivalentSix months of experience as a hotel Bell Person/Doorperson or one year of experience in a hotel guest services positionMust be able to communicate effectively in EnglishPrevious experience in a guest contact positionMust possess excellent interpersonal and communication skillsCompetencies: Incumbent will master the following competencies while in this position:Strong written and verbal communication skillsStrong organizational and multi-tasking skillsSuperior customer service skillsBasic computer skillsExtensive knowledge of the property, local areas and destinationsPossesses a high level of maturity to deal with the most discriminating guest requests and requirementsTraining Requirements:Knowledge of systems used by Hotel OperationsPhysical Demands and Work Environment:Must be able to stand, walk, reach, bend or sit for extended periods of timeMust be able to lift up to 50 lbs.Must be able to work various shifts and flexible hoursMust be able to work outdoors in all types of weather conditionsThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:On CallKnock, knock. Hear that sound? That's opportunity!.Mohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.