Bell Person

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Mohegan Sun is seeking a friendly Bell Person to assist guests with luggage, greet arrivals, and escort guests to and from rooms. This on-site role requires standing for long periods, effective English communication, and a professional appearance.

The position supports arrivals, departures, VIP requests, and coordination with other hotel operations to ensure a seamless guest experience.

Qualifications

• High School Diploma or equivalent.
• Six months of experience as a hotel Bell Person or one year of experience in a hotel guest services position.
• Must be able to communicate effectively in English.

Responsibilities

• Escort guests and luggage to and from hotel rooms and vehicles.
• Store and retrieve guests' luggage at the Bell Desk.
• Inform guests of hotel services and room features.
• Assist with arrival/departure of corporate, convention and bus groups.
• Coordinate dinner and spa reservations and transportation needs.
• Answer Bell Desk phone per department policies.
• Support VIP services and other hotel operations when needed.

Skills

Communication skills

Customer service

Interpersonal skills

English proficiency

Education

High School Diploma or equivalent

Job description

Position Summary

This position is responsible for assisting guests with their luggage, greeting and welcoming them to the hotel and pleasantly escorting them to and from their room.

Primary Duties and Responsibilities

includes but not limited to: Escorts guests and their luggage to and from their hotel rooms, as well as to and from their vehicles in the Hotel Porte Assists guests with the loading and unloading of luggage to and from their vehicles Stores and retrieves guests’ luggage and personal belongings at the Bell Desk Informs guests of hotel services offered and effectively communicates room features Maintains full knowledge of Mohegan Sun property and events in addition to local area attractions and replays this information to our guests during the check-in/rooming process Assists with the preparation, arrival and departure of all corporate, convention and bus groups Delivers luggage and pulls bags for entertainment, bus and convention groups Assists guests with dinner and spa reservations, transportation needs and provides professional shoe shines

Secondary Duties and Responsibilities

Answers the Bell Desk phone according to department policies and procedures Assists with the coordination of special guests requests with VIP Services Assists in other areas of Hotel Operations including, Aquai reception, Front Office, Concierge and Pool, as needed

Minimum Education and Qualifications

High School Diploma or equivalent Six months of experience as a hotel Bell Person/Doorperson or one year of experience in a hotel guest services position Must be able to communicate effectively in English Previous experience in a guest contact position Must possess excellent interpersonal and communication skills

Competencies

Incumbent will master the following competencies while in this position: Strong written and verbal communication skills Strong organizational and multi-tasking skills Superior customer service skills Basic computer skills Extensive knowledge of the property, local areas and destinations Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

Training Requirements

Knowledge of systems used by Hotel Operations

Physical Demands and Work Environment

Must be able to stand, walk, reach, bend or sit for extended periods of time Must be able to lift up to 50 lbs. Must be able to work various shifts and flexible hours Must be able to work outdoors in all types of weather conditions

Work Shift

On Call

Knock, knock. Hear that sound? That's opportunity! .

Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.