Bell Desk & Guest Services Lead

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

PENN Entertainment, Inc. is seeking hotel bell/door staff in Lake Charles, LA to deliver exceptional guest service and manage luggage flow between cars and rooms.

You will coordinate transportation, assist guests, and uphold safety standards while supporting front desk operations. The role requires the ability to handle luggage, communicate effectively with guests and staff, and adapt to varying noise and weather conditions.

Qualifications

• Ability to use a telephone.
• Ability to read and understand information on a computer terminal.
• Ability to move luggage from cars to rooms and vice versa throughout an eight-hour shift.
• Ability to effectively and efficiently move around the work area.
• Ability to communicate effectively with customers, as well as all levels of employees.

Responsibilities

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Supervises and instructs assigned personnel on safety procedures.
• Handles customer complaints and follows up with appropriate supervisor as to corrective action.
• Attends to bell desk to ensure all requests or instructions, telephone or otherwise, are promptly and efficiently executed.
• Coordinates various transportation facilities such as car rentals, limousine service, etc.
• Maintains the flow of luggage from the cars to the hotel and vice versa.
• Provides and ensures proper handling of luggage, packages and personal belongings left with the hotel.
• Prepares, maintains and routes all guest and employee incident and accident reports to assigned supervisor.
• Coordinates operating activities with the front desk and parking areas.
• Provides input and recommends changes to assigned supervisor, with reference to hiring, promotion, demotion, release and performance of bell and door staff.
• Maintains channels of communication with staff and management.

Skills

Telephone etiquette

Reading on computer terminal

Luggage handling

Effective communication

Bell desk operations

Job description

PENN Entertainment, Inc. is seeking hotel bell/door staff in Lake Charles, LA to deliver exceptional guest service and manage luggage flow between cars and rooms.

You will coordinate transportation, assist guests, and uphold safety standards while supporting front desk operations. The role requires the ability to handle luggage, communicate effectively with guests and staff, and adapt to varying noise and weather conditions.