Bell Desk Concierge — Guest Experience

Circa Las Vegas; Las Vegas (NV); On-site; USD 36,000 - 42,000; Full time

Job summary

Circa Las Vegas is seeking a Bellman to provide outstanding guest service, assist with luggage, and coordinate luggage handling for tour groups. You will support the front desk with communication on guest concerns and help ensure a smooth flow of services throughout the lobby and guest areas.

The role requires greeting guests by name, guiding them to rooms, and maintaining lobby cleanliness while staying alert to unusual or suspicious activity. Must be 21+ and able to work weekends and holidays.

Qualifications

• Ability to communicate effectively with guests, team members and management in both written and verbal form.
• Fluent in English
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with team members and guests
• Must be at least 21 years of age

Responsibilities

• Greets arriving guests and retrieves the guest’s luggage
• Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
• Escorts guests to their room, explaining room facilities
• Transport departing guest’s luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Assist with keeping lobby area clean and orderly
• Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible
• Observe and report unusual or suspicious behavior
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Assist with keeping lobby area clean and orderly
• Ensure that luggage has been stored safely according to prescribed procedures
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service
• Other duties as required

Skills

Communication

English fluency

Customer service

Teamwork

Education

High school diploma or GED

Job description

Circa Las Vegas is seeking a Bellman to provide outstanding guest service, assist with luggage, and coordinate luggage handling for tour groups. You will support the front desk with communication on guest concerns and help ensure a smooth flow of services throughout the lobby and guest areas.

The role requires greeting guests by name, guiding them to rooms, and maintaining lobby cleanliness while staying alert to unusual or suspicious activity. Must be 21+ and able to work weekends and holidays.