Guest Experience Bellman & Concierge

Caesars Entertainment; Reno (NV); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Caesars Entertainment Corporation in Reno is seeking a friendly Guest Services Associate to provide prompt, courteous service to our guests. You will greet, direct and assist guests, inform them about bell service timeframes, offer room orientation, luggage handling, and ice service, while promoting our concierge services and additional amenities to enhance every stay.

Responsibilities include answering a high volume of guest inquiries by phone and in person, delivering and retrieving luggage

Formación

• English literacy and verbal communication.
• Ability to read, write, and communicate verbally in English.
• Excellent interpersonal and customer service skills.

Responsabilidades

• Greet, direct and assist all guests.
• Inform guests of approximate time frame for bell service.
• Offer each guest a room orientation, luggage placement and ice service.
• Offer concierge services and promote laundry, health spa, and other services.
• Answer a high volume of guest inquiries in person and by phone.
• Deliver, retrieve and store luggage for guests; load/unload luggage from vehicles.
• Coordinate VIP transportation and provide transportation assistance.
• Maintain accurate records and service logs; exemplify core values and DEI culture.

Educación

High School diploma or equivalent

Descripción del empleo

Caesars Entertainment Corporation in Reno is seeking a friendly Guest Services Associate to provide prompt, courteous service to our guests. You will greet, direct and assist guests, inform them about bell service timeframes, offer room orientation, luggage handling, and ice service, while promoting our concierge services and additional amenities to enhance every stay.

Responsibilities include answering a high volume of guest inquiries by phone and in person, delivering and retrieving luggage