Bell Desk Attendant: Create a Stellar Guest Welcome

BENCHMARK; United States; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision

Dental

Life insurance

Pet insurance

Accident insurance

401(k) with employer match

Paid time off

Exclusive discounts

Job summary

Pyramid Global Hospitality is seeking team members for The Wade - Lakeshore in Chicago, IL. This premier property features 520 guest rooms and 20,386 sq ft of meeting space, offering a dynamic environment for guests and employees.

At The Wade you’ll work across departments and enjoy comprehensive training and a supportive community. You’ll join a vibrant team delivering exceptional service in a fast-paced setting, with varied shifts including weekends and holidays.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• Open their door as you welcome them to the resort/hotel.
• Escort the guest to the front desk for check‑in.
• Escort the guests and their luggage to their room.
• Explain our amenities and fun facts they should know about our hotel.
• Work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• “Be the difference” with all guest and employees and do more than just “the norm”.

Skills

Customer service

Problem solving

Teamwork

Verbal communication

Flexible shifts

Job description

Pyramid Global Hospitality is seeking team members for The Wade - Lakeshore in Chicago, IL. This premier property features 520 guest rooms and 20,386 sq ft of meeting space, offering a dynamic environment for guests and employees.

At The Wade you’ll work across departments and enjoy comprehensive training and a supportive community. You’ll join a vibrant team delivering exceptional service in a fast-paced setting, with varied shifts including weekends and holidays.