Guest Experience Concierge

BENCHMARK; United States; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Pet insurance

Accident insurance

401(k) with employer match

Paid time off

Employee discounts

Job summary

The Wade - Lakeshore is a premier property in the Pyramid Global Hospitality portfolio, located in Chicago, IL. We are seeking a bell person/guest services attendant to welcome guests, assist with check-in, escort guests to rooms, and promote event spaces and hotel amenities.

We value a year of customer service experience, a valid driver’s license, teamwork, and strong communication. Expect a standing, full-shift role with varied shifts including weekends and holidays; compensation is $26.93 per

Qualifications

• At least one year in a customer service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and showing sincere interest.
• Interacts with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will escorting and orienting the guest to the front desk for check-in.
• You will park and retrieve guests vehicles as requested.
• Upon check-in, you will escort the guests and their luggage to their room.
• Explain our amenities and fun facts they should know about our hotel.
• Work with other attendants to ensure a personalized experience and open doors for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guest and employees and do more than just 'the norm'.

Skills

Customer service

Guest interaction

Teamwork

Communication

Job description

The Wade - Lakeshore is a premier property in the Pyramid Global Hospitality portfolio, located in Chicago, IL. We are seeking a bell person/guest services attendant to welcome guests, assist with check-in, escort guests to rooms, and promote event spaces and hotel amenities.

We value a year of customer service experience, a valid driver’s license, teamwork, and strong communication. Expect a standing, full-shift role with varied shifts including weekends and holidays; compensation is $26.93 per