Guest Services Agent — Create Memorable Guest Experiences

Pyramid Global Hospitality; Chicago (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Vision

Dental

Life insurance

Pet insurance

Accident insurance

401(k) with employer match

Paid time off

Employee discounts

Job summary

Pyramid Global Hospitality invites you to join The Wade in Chicago as a Guest Services Agent. You will warmly welcome guests, assist with luggage, and guide them to their rooms while showcasing hotel amenities and local tips.

We value hospitality, teamwork, and a proactive attitude. The role requires standing for long periods, flexible shifts including weekends and holidays, and delivering memorable guest experiences.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Valid driver’s license with clean record for 6 months.

Responsibilities

• Help guests discover their “Wanderlust” experience and provide exceptional service.
• Greet and assist guests during check-in and throughout their stay.
• Open doors, assist with luggage, and escort guests to front desk and rooms.
• Park and retrieve guests’ vehicles as requested and maintain a welcome atmosphere.
• Collaborate with team to ensure a personalized guest experience and smooth operations.

Skills

Customer service

Guest interaction

Communication

Teamwork

Driver's license

Hospitality experience

Job description

Pyramid Global Hospitality invites you to join The Wade in Chicago as a Guest Services Agent. You will warmly welcome guests, assist with luggage, and guide them to their rooms while showcasing hotel amenities and local tips.

We value hospitality, teamwork, and a proactive attitude. The role requires standing for long periods, flexible shifts including weekends and holidays, and delivering memorable guest experiences.