Attendant - Bell stand

BENCHMARK; United States; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision

Dental

Life insurance

Pet insurance

Accident insurance

401(k) with employer match

Paid time off

Exclusive discounts

Job summary

Pyramid Global Hospitality is seeking team members for The Wade - Lakeshore in Chicago, IL. This premier property features 520 guest rooms and 20,386 sq ft of meeting space, offering a dynamic environment for guests and employees.

At The Wade you’ll work across departments and enjoy comprehensive training and a supportive community. You’ll join a vibrant team delivering exceptional service in a fast-paced setting, with varied shifts including weekends and holidays.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• Open their door as you welcome them to the resort/hotel.
• Escort the guest to the front desk for check‑in.
• Escort the guests and their luggage to their room.
• Explain our amenities and fun facts they should know about our hotel.
• Work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• “Be the difference” with all guest and employees and do more than just “the norm”.

Skills

Customer service

Problem solving

Teamwork

Verbal communication

Flexible shifts

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At The Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles.

What you will have an opportunity to do

Your Role: Help guests discover their “Wanderlust” experience. Provide exceptional customer service by being engaging and taking sincere interest. Interacts with all guests. The bell person/guest services attendant will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel. You will be escorting and orienting the guest to the front desk for check‑in. Upon check‑in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. You will be working together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized. “Be the difference” with all guest and employees and do more than just “the norm”.

Qualifications

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Benefits

At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full‑time employees.

• Medical insurance with employer contribution and vision
• Dental
• Life, pet, and accident insurance options
• 401(k) program with an employer match and immediate full vesting
• Paid time off
• Exclusive discounts across our portfolio of hotels

Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

Compensation

$15.75 - $15.75. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.