Bell Concierge: Warm Welcomes, Luggage & Room Deliveries

Le Méridien Houston Downtown; Houston (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k

Daily pay

Travel discounts

Commuter benefits

Life insurance

Education development

Referral bonus

Job summary

Le Méridien Houston Downtown is seeking a Bell Person to warmly greet guests at the hotel entrance, assist with luggage, and provide transportation and storage services as needed.

You will help guests navigate hotel amenities, escort to rooms, and support during busy periods, including holidays and weekends. A high school diploma and prior customer service experience are preferred, with opportunities for growth within HHM Hotels.

Qualifications

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Stock pantry when necessary.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits and wear protective safety equipment.

Skills

Customer service

Guest interaction

Education

High School diploma

Job description

Le Méridien Houston Downtown is seeking a Bell Person to warmly greet guests at the hotel entrance, assist with luggage, and provide transportation and storage services as needed.

You will help guests navigate hotel amenities, escort to rooms, and support during busy periods, including holidays and weekends. A high school diploma and prior customer service experience are preferred, with opportunities for growth within HHM Hotels.