Bellperson: Warm Welcome & Luggage Concierge

Concord Hospitality Enterprises; Miami (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision plans

Prescription discounts

401K retirement program

Complimentary hotel room nights (7 per

Group life insurance

Voluntary short & long-term disability

Verizon Wireless discount

Education assistance programs

Learning & development

Job summary

Concord Hospitality Enterprises in Miami is hiring a Bellperson to warmly welcome guests, assist with luggage, and ensure a smooth arrival and departure. You will provide information about hotel services and local attractions, coordinating with other teams to maintain a seamless guest experience.

You will maintain a friendly, professional demeanor throughout guests' stays, with flexible weekend and holiday availability.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage and stand for extended periods.
• Professional appearance and positive attitude.
• Familiarity with the local area is helpful.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with loading/unloading luggage and escort guests to their rooms.
• Explain room features, hotel amenities, and services.
• Organize and store luggage in designated areas.
• Read and match luggage tags, write claim tickets, and ensure proper handling.
• Respond promptly to guest requests and resolve issues or elevate as needed.
• Provide accurate information about hotel services and local attractions.
• Stay informed on current events and entertainment in the area.
• Coordinate with valet, front desk, and housekeeping for seamless service.
• Perform other job-related duties as assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises in Miami is hiring a Bellperson to warmly welcome guests, assist with luggage, and ensure a smooth arrival and departure. You will provide information about hotel services and local attractions, coordinating with other teams to maintain a seamless guest experience.

You will maintain a friendly, professional demeanor throughout guests' stays, with flexible weekend and holiday availability.