Bell Concierge: Elevate Guest Arrival & Service

Skaneateles Fields Resort and Spa; Town of Skaneateles (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive wages

Referral bonus

401K

Health/dental/vision/life

Hilton rewards

Paid time off

Spa discounts

F&B discount

Career development

Positive energy

Job summary

Skaneateles Fields Resort & Spa in Skaneateles, NY seeks a friendly Bell Person to be the first and last contact for guests, ensuring a seamless and memorable stay. You will assist with luggage, escort guests to rooms, and coordinate with front desk and concierge to smooth guest experiences.

The role emphasizes hospitality, clear communication, a professional appearance, and a team-focused attitude to deliver outstanding service in a luxury setting.

Qualifications

• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to lift and carry up to 50 lbs. and stand for extended periods.
• Team-oriented with a passion for guest service.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Warmly greet guests upon arrival and departure.
• Assist guests with luggage, and packages
• Escort guests to their rooms and provide an overview of hotel amenities and services.
• Deliver items such as mail, messages, or special requests promptly.
• Maintain cleanliness and organization of the lobby, entryway, and bell closet areas.
• Coordinate with Front Desk, Valet, and Concierge to ensure smooth guest service.
• Provide directions, recommendations, and general hotel information.
• Handle guest requests with professionalism, discretion, and efficiency.

Skills

Communication skills

Hospitality experience

Professional appearance

Lifting up to 50 lbs

Team oriented

Flexible schedule

Job description

Skaneateles Fields Resort & Spa in Skaneateles, NY seeks a friendly Bell Person to be the first and last contact for guests, ensuring a seamless and memorable stay. You will assist with luggage, escort guests to rooms, and coordinate with front desk and concierge to smooth guest experiences.

The role emphasizes hospitality, clear communication, a professional appearance, and a team-focused attitude to deliver outstanding service in a luxury setting.