Bell Clerk: Spark Hospitality & Luggage Delivery

Hilton; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Hilton in Austin seeks a friendly Bell Clerk to greet guests, coordinate luggage, answer calls, and deliver warm, efficient service that starts the moment a guest arrives. You’ll verify room numbers and names, prepare delivery lists, and assist with arrivals and deliveries.

This role rewards teamwork, integrity, and a sense of urgency. You will lift and transport luggage, resolve guest concerns promptly, and contribute to Hilton’s renowned hospitality and memorable stays.

Responsibilities

• Provide exceptional phone support and coordinate guest requests with bell staff.
• Verify guest details for delivery: confirm room numbers and guest names to ensure accurate delivery of luggage.
• Generate delivery lists: create and distribute room lists for arrivals and deliveries.
• Handle guest belongings with care: lift and transport luggage from service vehicles to storage or guest areas.
• Resolve guest concerns: address issues such as lost or damaged luggage promptly.

Job description

Hilton in Austin seeks a friendly Bell Clerk to greet guests, coordinate luggage, answer calls, and deliver warm, efficient service that starts the moment a guest arrives. You’ll verify room numbers and names, prepare delivery lists, and assist with arrivals and deliveries.

This role rewards teamwork, integrity, and a sense of urgency. You will lift and transport luggage, resolve guest concerns promptly, and contribute to Hilton’s renowned hospitality and memorable stays.