Bellperson - Hilton Austin

Hilton; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Hilton in Austin seeks a friendly Bell Clerk to greet guests, coordinate luggage, answer calls, and deliver warm, efficient service that starts the moment a guest arrives. You’ll verify room numbers and names, prepare delivery lists, and assist with arrivals and deliveries.

This role rewards teamwork, integrity, and a sense of urgency. You will lift and transport luggage, resolve guest concerns promptly, and contribute to Hilton’s renowned hospitality and memorable stays.

Responsibilities

• Provide exceptional phone support and coordinate guest requests with bell staff.
• Verify guest details for delivery: confirm room numbers and guest names to ensure accurate delivery of luggage.
• Generate delivery lists: create and distribute room lists for arrivals and deliveries.
• Handle guest belongings with care: lift and transport luggage from service vehicles to storage or guest areas.
• Resolve guest concerns: address issues such as lost or damaged luggage promptly.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Bell Clerk , you're not just answering calls and relaying guest needs - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items - attention to detail is key here!
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.