Bell Clerk: Hospitality Concierge for Memorable Stays

Hilton; Honolulu (HI); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Honolulu is seeking a Bell Clerk to brighten guests’ days by answering calls, relaying requests, and delivering luggage with warmth and care.

On a typical day you’ll verify room details for deliveries, generate arrival room lists, lift and transport bags, resolve issues, and uphold Hilton’s exceptional hospitality standards while helping create memorable stays. This full-time hourly role offers competitive pay and a wide range of benefits, including travel perks and wellbeing programs.

Qualifications

• Provide exceptional phone support.
• Verify guest details for delivery.
• Generate delivery lists.
• Handle guest belongings with care.
• Resolve guest concerns.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

Job description

Hilton in Honolulu is seeking a Bell Clerk to brighten guests’ days by answering calls, relaying requests, and delivering luggage with warmth and care.

On a typical day you’ll verify room details for deliveries, generate arrival room lists, lift and transport bags, resolve issues, and uphold Hilton’s exceptional hospitality standards while helping create memorable stays. This full-time hourly role offers competitive pay and a wide range of benefits, including travel perks and wellbeing programs.