Bell Captain: Lead Guest Experience & Operations

Loews Hotels, LLC.; Arlington (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off (Sick, Vacation, & /

Tuition Reimbursement

Discounts & perks

Complimentary Parking

Meals for staff

Attractions discounts

Volunteer opportunities

Job summary

Loews Arlington Hotel is seeking a confident Bell Captain to lead our Guest Services team and create seamless experiences for guests. You will direct daily operations, inspire the team, and ensure warm, professional interactions that reflect Loews hospitality.

This role requires strong leadership, clear communication, and the ability to manage multiple tasks in a fast-paced hotel environment in Arlington, Texas. Join a team that values service and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• 1 year leadership experience in hospitality or customer service.
• Strong verbal communication skills.
• Ability to lift items in excess of 75 lbs.
• Hotel or resort experience preferred.

Responsibilities

• Lead and manage the Bell Team's daily operations, including scheduling and training.
• Welcome and assist guests upon arrival and departure with professionalism.
• Safely handle and transport luggage and packages and store as needed.
• Provide information about rooms, amenities and hotel facilities; respond to inquiries.
• Communicate hotel emergency procedures when necessary.
• Promote hotel services, dining options and local attractions to enhance guest experience.
• Coordinate with Front Desk, Valet, Concierge, Housekeeping for smooth operations.
• Maintain cleanliness and proper condition of equipment and work areas.

Skills

Leadership

Guest service

Verbal comms

Team management

Physical stamina

Education

High school diploma

Job description

Loews Arlington Hotel is seeking a confident Bell Captain to lead our Guest Services team and create seamless experiences for guests. You will direct daily operations, inspire the team, and ensure warm, professional interactions that reflect Loews hospitality.

This role requires strong leadership, clear communication, and the ability to manage multiple tasks in a fast-paced hotel environment in Arlington, Texas. Join a team that values service and guest satisfaction.