Bell Captain: Guest Experience Leader

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid Sick Days

Paid Vacation/Holidays

Tuition Reimbursement

Pet Insurance

Team Member Rates

Complimentary meals

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is seeking a confident Bell Captain to lead our Guest Services team. You will manage daily operations, mentor colleagues, and ensure every guest interaction reflects Loews warmth and professionalism.

The role emphasizes hospitality excellence, teamwork, and a proactive approach to guest satisfaction. Join Loews Hotels to coordinate with Front Desk, Valet, Concierge, and Housekeeping, welcome guests, handle luggage, and promote hotel services and local

Qualifications

• High school diploma or equivalent work experience.
• Minimum one-year leadership experience in a hospitality or customer service role.
• Strong verbal communication skills.
• Ability to lift items in excess of 75 lbs.
• Experience in a hotel or resort environment.

Responsibilities

• Lead and manage the Bell Team's daily operations, including scheduling, timecard approvals, and training.
• Welcome and assist guests upon arrival and departure with professionalism and courtesy.
• Safely handle and transport luggage; ensure secure storage when needed.
• Provide detailed information about rooms, amenities, and hotel facilities; address guest inquiries promptly.
• Communicate hotel emergency procedures when necessary.
• Promote hotel services, dining options, and local attractions to enhance the guest experience.
• Coordinate with other departments-Front Desk, Valet, Concierge, Housekeeping-to ensure smooth operations.
• Maintain cleanliness and proper condition of all equipment and work areas.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Natural Leader

Guest Experience Champion

Clear Communicator

Adaptable Problem Solver

Detail-Oriented

Education

High school diploma or equivalent

Job description

Loews Ventana Canyon Resort in Tucson, AZ is seeking a confident Bell Captain to lead our Guest Services team. You will manage daily operations, mentor colleagues, and ensure every guest interaction reflects Loews warmth and professionalism.

The role emphasizes hospitality excellence, teamwork, and a proactive approach to guest satisfaction. Join Loews Hotels to coordinate with Front Desk, Valet, Concierge, and Housekeeping, welcome guests, handle luggage, and promote hotel services and local