Bell Captain: Guest Services Team Lead

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 40,000 - 52,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM seeks a Guest Services Supervisor to lead bell staff and deliver exceptional service. You will coordinate guest requests, oversee operations, and ensure courteous, informative interaction with guests.

The role emphasizes integrity, teamwork, and attention to detail. You will attend required trainings, manage special arrangements such as transportation and events, and maintain knowledge of local amenities to assist guests effectively.

Qualifications

• High school diploma or GED required.
• Minimum two years of hospitality experience with at least one year in a supervisory role.
• Must be at least 21 years old.
• Valid, unrestricted New Mexico Driver’s License required.

Responsibilities

• Supervises Bell Person and Door Staff.
• Ensures courteous, informative and thorough customer contact.
• Handles special guest requests for arrangements, transport, events.
• Ensures timely delivery of messages, mail and packages for guests.
• Resolves customer problems and complaints promptly and professionally.
• Attends required departmental trainings and maintains attendance.

Skills

Public relations

Verbal communication

Written communication

Customer service

Organizational skills

Education

High School diploma or GED

Job description

Sandia Resort & Casino in Albuquerque, NM seeks a Guest Services Supervisor to lead bell staff and deliver exceptional service. You will coordinate guest requests, oversee operations, and ensure courteous, informative interaction with guests.

The role emphasizes integrity, teamwork, and attention to detail. You will attend required trainings, manage special arrangements such as transportation and events, and maintain knowledge of local amenities to assist guests effectively.