Bell Captain & Guest Experience Lead (Front Office)

Hyatt Hotels Corporation; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Wellbeing reimbursement

Tuition reimbursement

Discounted Hyatt nights

Medical, dental & vision insurance

401K with match

Paid time off

Adoption assistance

Daily meals for staff

Resort facilities access

Employee stock plan

Job summary

Miraval Austin Resort and Spa in Austin, TX is seeking a Welcome Ambassador Captain (Bell Captain) to act as a liaison and guest advocate from arrival to departure. You will lead the Front Office guest services, supervise bell/valet operations, and guide guests to rooms while promoting resort services and promotions.

The role emphasizes safety, staff training, and delivering a standout guest experience. Strong communication, a TX driver’s license, and the ability to lift and manage luggage are

Qualifications

• Ability to prioritize tasks and remain organized in a fast-paced, multi-tasking environment.
• Ability to read and write clearly and legibly.
• Basic computer proficiency.
• Ability to safely operate large commercial vehicles and golf carts.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate and assign daily and weekly tasks to ensure a smooth, organized Bell and Valet operation.
• Ensure all guests are greeted, doors are opened, and assistance is provided upon arrival.
• Ensure colleagues promptly load and unload luggage from vehicles while upholding brand standards for guest greetings and service execution.
• Control vehicle traffic and maintain safety at the front drive during busy periods.
• Supervise and assist with valet parking services and ensure guest vehicles are secure.
• Train new colleagues on safety, Bell, Valet, and other protocols implemented at Miraval.
• Monitor, assign, and transport guest luggage to and from guest rooms while ascending and descending stairs.
• Assist and train colleagues to provide guests with property orientation tours covering facilities, amenities, and resort features as needed.
• Transport guests via golf cart as needed and delegate guest rides appropriately.
• Ensure all Bell and Valet areas are secure, organized, and maintained to established standards.
• Consistently audit and coach colleagues to ensure arriving and departing luggage is properly tagged and identified while monitoring room status throughout the day.
• Assign and assist with the delivery of mail, packages, amenities, newspapers, schedules, and guest messages as needed.
• Assign and assist with light housekeeping duties in luggage storage areas, maintain the cleanliness of golf carts, and coordinate with Housekeeping when the entryway or front drive requires attention.
• Create, implement, train, and coach colleagues on new systems and operational procedures as needed.
• Maintain company property, including golf carts, and ensure all maintenance concerns are promptly reported to the appropriate department.
• Ensure all established safety protocols regarding golf carts, vehicles, keys, guest property, and resort assets are consistently followed.
• Maintain knowledge of all resort offerings to accurately answer guest questions.
• Participate in Miraval programming as operationally feasible to enhance knowledge of resort experiences and offerings.
• Assist the Front Office department in various capacities as requested.
• Assist Security with the annual audit and maintenance of the approved driver list.

Skills

Prioritization in fast-paced env

Clear reading and writing

Basic computer proficiency

Operate large vehicles & golf carts

Strong communication & interpersonal

Education

High school diploma or GED

Job description

Miraval Austin Resort and Spa in Austin, TX is seeking a Welcome Ambassador Captain (Bell Captain) to act as a liaison and guest advocate from arrival to departure. You will lead the Front Office guest services, supervise bell/valet operations, and guide guests to rooms while promoting resort services and promotions.

The role emphasizes safety, staff training, and delivering a standout guest experience. Strong communication, a TX driver’s license, and the ability to lift and manage luggage are