Bell Attendant (On-Call)

Four Seasons Hotels Limited; Los Angeles (CA); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

401K plan

Free on-site parking

Complimentary meal

PTO accrual

Growth opportunities

Job summary

Four Seasons Hotels Limited in Los Angeles is seeking a Bell Attendant to join the Guest Services Team. You will greet guests, assist with luggage, valet vehicles, and support deliveries while upholding Four Seasons standards in a luxury hotel environment.

The ideal candidate has 1+ year of luxury-hotel experience, a valid US driver’s license with a clean record, and the ability to multi-task. English fluency is required; Spanish is a plus. On-call/part-time shifts with an hourly rate apply.

Qualifications

• Minimum 1+ year of experience in a similar role in a luxury hotel setting.
• US driver's license with clean driving record and ability to drive various vehicles.
• Ability to multi-task on several items at once.
• Must be able to stand/walk for up to eight hours per shift.
• Must be able to lift up to 100 lbs.
• Good communication skills are a necessity.
• Flexible schedule for AM and PM shifts.
• English fluency required; US work authorization; Spanish ability is a plus.

Responsibilities

• Greets guests and escorts them to their rooms.
• Delivers luggage to room on check-in and retrieves luggage on departure.
• Valet guest vehicles and retrieve when requested.
• Maintain records of stored luggage and deliveries per Four Seasons standards.
• Handle guest interactions with hospitality and professionalism.

Skills

Customer service

Communication skills

Fluent English

Spanish language

Driving

Tools

Opera

HotSOS

MS Excel

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

OurBrand Promise:

At Four Seasons,Life is richer when we truly connect to the people and world around us.

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique:

In the heart of BeverlyHills& West Hollywood this award winning hotelstands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool,savouraward-winning Italian cuisine atCulinaRistorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Bell Attendant

About the role:

TheBell Attendantis a central part of theGuest ServicesTeam whose mainobjectiveis to ensure our guests have a smooth arrival and departure experience.Greetsall incoming visitors with a smile and friendly attitude.Assistsguests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transportsguestsand hotel packages and parcels. Valets guest vehicles.As the first and last impression of the Hotel, thishigh-profiledepartment carries a special responsibility. TheBell Standis also the natural place whereguests'direct comments, questions,suggestions,and concerns.

What you will do:

• Greetsguests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Valet guest vehicles in the garage andretrieve themwhenrequested.
• Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Helps resolve customer complaints,assistsguests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Will complete any tasks of a Doorman, Bellman,ValetDriverorHouse carAttendant.Greetall guests with a smile andofferthemassistance.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs duties related to guests and residents’ seasonal equipment storage or delivery of ski equipment and mountain bikesand related gear.
• Performs errands for guests and the hotel that may require local travel off the hotel property.
• Ability to use computer systems such as Opera,HotSOSand MS Excel.

Ideal candidate will have:

• Minimum1+yearsofexperiencein a similar role,in a luxury hotel settingpreferred.
• Possession of a currentUSdriver'slicense and proof of clean driving record.Comfortable drivinga variety of vehicles including manual transmissionsrequired.
• Requiresthe ability to multi-task onseveral items atonce.
• Must be able to stand/walk for up to eight hours per shift.
• The ability to move luggage carts weighing up to 200lbs as well as the ability to lift and carry boxes up to 100lbsrequired.
• This role has direct contact with guests and as such,good communicationskills are a necessity.
• Flexible schedulerequiredfor AM and PM shifts.
• Fluency in English isrequiredfor this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanisha plus.

We Offer:

• Hourly Rate: $25.00
• 401K Retirement savings plan
• Free on-site parking
• Complimentary Meal
• PTO Accrual
• Growth & Development opportunities

Schedule:

• On-Call/ Part-Time - 2-3 days a week
• Weekends, Holidays, AM/PM Shifts

Four Seasons is an Equal Opportunity, affirm action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal