Bell Attendant On-Call

Four Seasons; Vail (CO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Winter Season Lifestyle Benefit

Merchant Pass Available

401k participation with company match

Employee Cafeteria

Job summary

Four Seasons Resort and Residences Vail is seeking an on-call Bell Attendant to ensure guests have a smooth arrival and departure experience. You will greet guests, assist with luggage, deliver items to guest rooms, transport packages, and valet vehicles while maintaining Four Seasons standards.

The role requires at least 1 year in a luxury hotel setting, a current US driver’s license, the ability to lift up to 100 lbs, and the flexibility to work AM or PM shifts.

Qualifications

• 1+ year in a similar role, luxury hotel preferred
• Current US driver’s license with clean driving record
• Ability to multi-task and stand/walk for long periods
• Good communication skills and guest service mindset
• Flexibility for AM and PM shifts; Spanish a plus; work authorization in the US

Responsibilities

• Greet guests and escort them to their rooms.
• Deliver luggage to rooms and pick up luggage during departure.
• Valet guest vehicles and manage storage of luggage and parcels.
• Maintain records of stored luggage and deliveries per Four Seasons standards.
• Assist guests with inquiries and special requests while delivering hospitality with professionalism.

Skills

Customer service

Driving

Multitasking

Communication

Physical stamina

Tools

Opera

HotSOS

MS Excel

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Bell Attendant On-Call

The Bell Attendant is a central part of the Guest Services Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Greets all incoming visitors with a smile and friendly attitude. Assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guests and hotel packages and parcels. Valets guest vehicles. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Bell Stand is also the natural place where guests' direct comments, questions, suggestions, and concerns.

About The Role

The Bell Attendant is a central part of the Guest Services Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Greets all incoming visitors with a smile and friendly attitude. Assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guests and hotel packages and parcels. Valets guest vehicles. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Bell Stand is also the natural place where guests' direct comments, questions, suggestions, and concerns.

What you will do

• Greets guests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Valet guest vehicles in the garage and retrieve them when requested.
• Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Will complete any tasks of a Doorman, Bellman, Valet Driver or House car Attendant. Greet all guests with a smile and offer them assistance.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs duties related to guests and residents’ seasonal equipment storage or delivery of ski equipment and mountain bikes and related gear.
• Performs errands for guests and the hotel that may require local travel off the hotel property.
• Ability to use computer systems such as Opera, HotSOS and MS Excel.

What you bring

• Minimum 1+ years of experience in a similar role, in a luxury hotel setting preferred.
• Possession of a current US driver's license and proof of clean driving record. Comfortable driving a variety of vehicles including manual transmissions required.
• Requires the ability to multi-task on several items at once.
• Must be able to stand/walk for up to eight hours per shift.
• The ability to move luggage carts weighing up to 200lbs as well as the ability to lift and carry boxes up to 100lbs required.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Flexible schedule required for AM and PM shifts.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. Ability to speak Spanish a plus.

What we offer

• Wage is $16.85 per hour + gratuities
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Employee Cafeteria available for meals.
• Complimentary dry cleaning of uniforms
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

Schedule & Hours

• This is an on-call position.
• A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

• http://fourseasons.com/vail/phots-and-videos//
• We Are Four Seasons Video
• http://jobs.fourseasons.com/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

This position is anticipated to be open until 12/31/2026

Four Seasons is an Equal Opportunity, Affidative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal