Bell Attendant & Guest Concierge

The Standard High Line; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health care coverage

Life Insurance

Disability Insurance

Pet Insurance

401k Company matching

Paid time off

Job summary

The Standard High Line in New York City seeks a Bell Attendant to welcome guests, assist with luggage, and promote hotel services. You will coordinate with the Front Office team and help guests with transportation and local recommendations, ensuring a seamless and memorable stay.

Candidates should demonstrate strong guest service skills, a professional presence, and the ability to work collaboratively in a fast-paced environment.

Qualifications

• Brand ambassador mindset with a service-oriented approach.
• Ability to delight and surprise guests with memorable experiences.
• Willingness to learn city knowledge and hotel SOPs.
• Must be able to interact professionally with guests and teams.

Responsibilities

• Greets guests at door and assists with check-in/check-out.
• Assists guests with luggage handling and storage requests.
• Promotes hotel facilities and local attractions to guests.
• Arranges taxis and car services; assists with transportation needs.
• Operates valet parking coordination and communicates with Guest Service.
• Performs errands and delivers items to guest rooms as needed.
• Addresses guest requests and responds to complaints with supervisor escalation when needed.
• Maintains courtesy and professionalism; supports cross-department collaboration.

Skills

Brand ambassador

Excellent customer service

Multilingual

Guest service experience

Punctual and reliable

Professional demeanor

Reading/comprehension

Team player

Education

High School Diploma or equivalent

Job description

The Standard High Line in New York City seeks a Bell Attendant to welcome guests, assist with luggage, and promote hotel services. You will coordinate with the Front Office team and help guests with transportation and local recommendations, ensuring a seamless and memorable stay.

Candidates should demonstrate strong guest service skills, a professional presence, and the ability to work collaboratively in a fast-paced environment.