Bell Person - Hilton Garden Inn West

Hilton Garden Inn Times Square South; New York (NY); On-site; USD 46,838,000 - 52,349,000; Full time

Job summary

Hilton Garden Inn Times Square South in New York is seeking a friendly Bell Person to greet guests, escort them to rooms and assist with luggage. You will also provide information on local attractions, hours of operation and hotel amenities.

Responsibilities include maintaining lobby and bell stand, handling luggage, delivering messages, and following safety procedures. A readiness to help guests during peak periods and strict adherence to the M&R Employee Handbook is expected.

Responsibilities

• Greet guests and escort to rooms.
• Maintain lobby, bell stand, and luggage area cleanliness.
• Know hotel amenities, local attractions, and airport/metro transit.
• Read log book daily and stay updated on events.
• Ensure luggage handling and tag accuracy; guide deliveries to correct rooms.

Job description

Bell Person

Location:

Hilton Garden Inn

326 West 37th Street, New York, NY 10018

Pay Rate:

$17/hr

SUMMARY:

Bell Person provides a luxury guest service by greeting and escorting guest to their rooms. Open Doors and assist guest/visitors entering and leaving property. Inform guest of property amenities, services and hours of operation and local areas of interest and activities. Identify and explain room features to guest.

RESPONSIBILITIES:

• Maintain lobby, front door, bell stand, and luggage room cleanliness and order. Markets the entire hotel when rooming a guest.
• Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Reads log book daily.
• Keeps up-to-date on in-house groups and functions. Follows all rooming procedures.
• Issues proper luggage tags, stores bags properly, cross-reference when issuing.
• Ensures deliveries/luggage are brought to correct rooms. “Posts up” - demonstrating a readiness to help.
• Facilitates prompt handling of guest luggage and needs during peak periods.
• Completes own share of last man duties, showing rooms, delivering messages, etc.
• Assists in the maintenance upkeep of the bell closet and carts.
• Works systematically so as not to lose luggage.
• Operates bell carts with care, so as not to damage property or cause injury.
• Deliver guest valet laundry in a prompt manner.
• Able to accurately give directions and information regarding the immediate and metro areas.
• Demonstrates thorough knowledge of all emergency procedures.
• Ensures that all checklists and responsibilities are completed by the end of shift.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by Management, of which employee is capable of performing.