Bell Attendant & Guest Services Champion

HHM Hospitality; Whiteface (NY); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive wages for FT/PT

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit/ Parking Benefits

EAP & Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Bell Person in New York, Whiteface, to greet guests at the hotel entrance and assist with luggage and guest services. You will load and unload luggage carts, escort guests to rooms, and provide information on hotel services and local attractions.

The role requires standing for extended periods and a customer-focused approach. HHM offers competitive wages, health benefits, paid time off, retirement plans, travel discounts, and development opportunities.

Qualifications

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

Education

High School diploma (pref.)

Job description

HHM Hotels is seeking a Bell Person in New York, Whiteface, to greet guests at the hotel entrance and assist with luggage and guest services. You will load and unload luggage carts, escort guests to rooms, and provide information on hotel services and local attractions.

The role requires standing for extended periods and a customer-focused approach. HHM offers competitive wages, health benefits, paid time off, retirement plans, travel discounts, and development opportunities.